If you have questions or need any general information our customer service team will be happy to assist you.
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We keep a reasonable number of products available for shipment. To get hold of our Ready to ship List, please contact one of our Sales and Product Specialist or access through this link: Ready to Ship List – availability of the product must be confirmed with the sales representative.
We reserve the right not to sell to, or continue to sell to, any dealer whose distribution or sales tactics result in a negative effect on our ability to compete and sell within a market area.
AKACHA MarketPlace has samples available of all its standard finishes, for hard case and fabrics. If the clients wishes to acquire any of the finishes they should contact, via email at info@AKACHAhouse.eu or the sales representative in order to purchase them. Ussualy the value of the samples is deduced in your next order with AKACHA MarketPlace.
All rights reserved. No part of AKACHA MarketPlace design pieces may be reproduced, distributed, or transmitted in any form or by any means, including prototyping, 3D drawings, or other electronic or mechanical methods, without the prior written permission of the brand, except noncommercial uses permitted by copyright law. For permission requests, write to the brand, addressed “Attention: Copy Right permission,” email@example.com .
All the transports made by AKACHA Lda are insured. If transportation is arranged by AKACHA MarketPlace, fees will be charged separately from the product(s) value. Standard shipping quotation includes door-to-door, drop off service only. If a different service or urgent delivery is required, the customer must clearly request it when placing the order and will be charged accordingly. All products are carefully packed and inspected prior to shipment.
POD must be signed with reservations. In case of apparent damage, the customer must open the goods in front of the carrier and mention the damages on POD. The customer should keep the products in the final destination and save the packages. In case of no apparent damage, the customer must mention on POD – “received the goods but will be checked the state”. In this case, the customer has a maximum of 7 days, after delivery, excluding Sundays and holidays, to claim.
AKACHA MarketPlace is not responsible for damage caused by handling, loading or unloading by people acting on behalf of the customer. Since the Terms and Conditions of the order are EXW, AKACHA MarketPlace is not responsible for loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim.
Any damage should be communicated to the sales rep from AKACHA MarketPlace during the first 48 hours after receiving the order; photographic and video evidence of the damages should be sent via email. Failure to report concealed damage within 48 hours of reception may result in the denial of the claim. Proving that any damage in the piece(s) caused by the transport requires re-placement, AKACHA MarketPlace compromises to exchange the damaged part or complete piece(s) within a period agreed with the customer.
To order one of our exclusive pieces please fill the form to be contacted or send us an email to firstname.lastname@example.org.
Your order will be shipped once the production is complete and you have made the full payment. The delivery time depends on the shipping options you choose and on your location.
All accounts will only be registered once the first proforma Invoice is issued. THE CLIENT HAS TO PROVIDE VALID COMPANY DETAILS SUCH AS BILLING NAME, BILLING ADDRESS, VAT NUMBER (COMPANY REGISTRATION
NUMBER OR RESALE NUMBER).
The Trade discount can be applied for initial quotes with the valid VAT, Registration number or resale certificate number.
You can always check the status of your order by email with your sales representative and we also provide details about updates before shipping.
Packging is included in the price. When the use of a wooden box is mandatory, the client must let his sales representative know when placing the order. Also, if the client requires specific packging, it will be charged accordingly.
Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, PF number (if applicable), and question to email@example.com.
Our hours of operation for customer service are Monday through Friday, 9 a.m. to 6.30 p.m. Portuguese time, excluding weekends and major portuguese holidays. Our customer service teams will do their best to respond as quickly as possible.
Please, contact our team at firstname.lastname@example.org in order to receive our wholesale conditions.
Yes, we can produce custom pieces, per prior approval from our design department.
Once you place your order we will send you a Proforma invoice stating all the details regarding your order and how to proceed. Once you made the advanced payment we will start the production. 40% advanced payment is required for standard orders and 50% for custom orders.
Production time is between 7 to 14 weeks and depends on the brand represented by AKACHA MarketPlace.
Delivery time is not included.
They are both located in Oporto, one of the best European destinations, a historical city in the North of Portugal.
Proforma Invoices will require a 40% deposit with the order and the balance prior to shipping from Portugal (shipping EXW Portugal).
Customized pro-forma orders will require 50% deposit.
All pieces are the property of AKACHA MarketPlace until payment in full is received.
We reserve the right to defer the dispatch date until the balance of the order is received.
All our prices are tax-free so they do not include the VAT.
If you wish you can schedule the transport from our factory to the desired location. If you prefer we can help you thru the process and find the best available transport option for you. In this case we will be happy to assist you and clarify any question during the transport period. Please make sure that the shipping address is correct, as we’re unable to redirect orders once they are on their way to you. Although, if you choose to select the transportation company by yourself we don’t take any responsibility for anything related with this matter.
AKACHA MarketPlace sells its pieces all over the world and we provide help with the transportation. We work closely with our shipping partners to minimize the potential impact of custom delays on our overseas customers.
No returns will be accepted without written consent from AKACHA MarketPlace.
Unauthorized returns will be refused at the customers expense. For authorized return we will provide all the information needed
All our pieces leave our factory in perfect condition and perfectly packed. We are not responsible for loss or damage in transit. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention. Please note: Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to AKACHA MarketPlace during the first 48 hours after receiving the order; photographic evidence of the damages should be sent by email to email@example.com or to the sales representative.
If the product is correctly used it and for some reason it gets damage, we will take responsibility and repair it.
Each product has a clean and care guide. You will find the most suitable cleaning option in our website, in each product page, or with your sales representative.
We offer a 2 years warranty as long as the products is correctly used and maintained in the most suitable conditions.